BookOnline Reviews
BookOnline Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BookOnline has a 1.4 star rating from 27 reviews and consumers are mostly dissatisfied; many describe failed reservations, high prices, and poor customer service.
Key Takeaways for Future Customers
- Check BookOnline reviews before booking and prefer booking directly with the hotel.
- Expect large booking fees, bundled memberships, and unclear pricing at checkout.
- Get confirmation from the hotel and insist on email receipts for refunds.
Negative Feedback / Risk Areas
- Recurring complaints about scam charges, no reservation despite payment, and denied or delayed refunds.
- Poor customer service with automated bots, unreachable support, frequent billing and overcharge issues.
Positive Feedback
Some reviewers note the site can complete bookings and is easy to use when issues do not occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BookOnline has a 1.4 star rating from 27 reviews and consumers are mostly dissatisfied; many describe failed reservations, high prices, and poor customer service.
Key Takeaways for Future Customers
- Check BookOnline reviews before booking and prefer booking directly with the hotel.
- Expect large booking fees, bundled memberships, and unclear pricing at checkout.
- Get confirmation from the hotel and insist on email receipts for refunds.
Negative Feedback / Risk Areas
- Recurring complaints about scam charges, no reservation despite payment, and denied or delayed refunds.
- Poor customer service with automated bots, unreachable support, frequent billing and overcharge issues.
Positive Feedback
Some reviewers note the site can complete bookings and is easy to use when issues do not occur.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charges/ unusable voucher / refund
- - Unauthorized charges, an unusable voucher, and repeated hang-ups by the staff, leaving issues unresolved and a voucher refund not applied.
All of the above
Unauthorized charges unusable voucher & horrible customer service. They continuously hang up on me but only after it seems we have hatched this whole horrible situation out again & have almost come to a solution then they hang up.
Nothing ever gets resolved. & then they charge your card again for a room you cant & havent used with money still left on the voucher that was given when it should have been a refund as the booking site says when reserved.
User's recommendation: Don’t USE BOOKING ONLINE .com
Atlanta, Georgia
Book online booked wrong type of room
Requested/paid for a king size room.. your desk agent wrote down a queen size room- no follow up or concern
- Supposed to be easy and hassle free
- Booking agents do not seem to care
Preferred solution: Price reduction
User's recommendation: I even asked twice to confirm the room style and floor requested, even the front desk here in Myrtle beach didn’t seem to want to help and tried to give me whatever was convenient for them.. be careful folks, customer service is down the drains these days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Las Vegas, Nevada
This website is a scam
- - Customer reports a fake confirmation and a charged payment of 108.
- - Reservation did not exist on arrival; refund requests went to automated support.
THIS COMPANY IS FAKE! On June 9th 2026, I tried to book a hotel room at the *** in ***.
I talked to someone who works for Booking Online.com and he asked for my phone number and email. I received a FAKE confirmation number through text. Later I received an email saying my booking didn't go through. However, my payment of 108 did go through.
Isn't that interesting? When I arrived at the hotel there was no evidence of my reservation.
When I called to get my money back I was sent to a fake voice response machine, probably AI. DO NOT BOOK WITH THEM THEY ARE SCAMMERS!!!
- Scam
- This is a fake company
Preferred solution: Full refund
User's recommendation: DO NOT BOOK WITH BOOKING ONLINE.COM THEY ARE A SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is a scam
- - Booking Online.com asked for contact details.
- - I was charged $108; no reservation; refund went to voicemail.
On June 9th 2026, I tried to book a hotel room at the *** in ***. I talked to someone who works for Booking Online.com and he asked for my phone number and email.
I received a FAKE confirmation number through text. Later I received an email saying my booking didn't go through. However, my payment of $108 did go through. Isn't that interesting?
When I arrived at the hotel there was no reservation under my name.
When I called to get my money back I was sent to a voice response machine. DO NOT BOOK WITH THEM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
THIS IS A SCAM
- - The website is a scam that takes payment but does not pay the hotel.
- - I had to pay again at the hotel; support was automated and unhelpful.
THIS IS A SCAM. They take your money and do NOT pay the hotel.
I called over the phone to place a reservation with Best Western using the number on this website. Everything seemed very official and professional. I was under the impression I was on the official BestWestern website. I placed a reservation for two rooms and provided my payment info.
The payment cleared with my bank account and I got a confirmation email of my rooms.
I showed up to the hotel, they confirmed the reservations went through, but the rooms were not paid for. It turns out this website is a SCAM, charged $200+ extra for each room, and my money never went to the hotel. I had to pay for the hotel rooms again.
I tried calling the website and was met with AI bots, and then eventually they stopped answering. I will have to dispute it with my bank.
This is a SCAM. DO NOT USE THIS WEBSITE.
User's recommendation: THIS IS A SCAM
Newark, New Jersey
Want my refund
- - I was told I could go to my room, but I couldn't stay.
- - Check-in was 3 PM; it's 4-5 AM, and the representative spelled my name wrong; I want a refund.
I booked a room and I didn't stay in the room. Why?
Because the representative told me that I'm good to go to my room. I just got off work; I'm tired. Check-in wasn't until 3 PM. Mind, it's 4-5 AM.
Pointless room; I had to sleep in my car. No point in me paying for a room I never slept in.
I don't want the room now; I just want my money back. The representative that I spoke to over the phone didn't do a good job; she spelled my name wrong in all.
- Booked a room that i never got to sleep in i slept in my car
Preferred solution: Full refund
User's recommendation: Pay close attention
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Scam charged and no refund
Didn't realize I was not on an official site. Booked and after being charged, the website stated that there were no available rooms.
They did not refund. They did not send a confirmation email. When we called, they sent us around in circles.
They sent us to an AI bot, and no one answered for 45 minutes. Still, no response.
- Loss of money
- Scam
- Unable to get a hold of someone for resolution
Preferred solution: Full refund
User's recommendation: Make sure to look that you are on correct website and book through actual hotel website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mchenry, Illinois
Resolved: Scam Site
Company fixed the issue and I have been provided with partial refund. They did no refund me the full amount. I would steer clear of this company.
On June 12, 2026, I was subsequently given a confirmation that wasn't legit. There was no reservation. I got wind of this not being legit when I received an additional odd email from them. I then decided to do some further investigating and found that it's a scam.
Payment went through right away. I called the hotel directly then and found that there wasn't a reservation. I was worried that we'd show up for our reservation and there wouldn't be one. When I called to get my money back, I was sent to a fake voicemail machine.
I emailed for a refund that was rejected. Do not book with this company.
- Everything-scam
Preferred solution: Full refund
Ashburn, Virginia
Cancel reservation
Has it been canceled ? Cancel my reservation for Saturday the 22nd at the Quality Inn in Hammond
Write 100 characters
User's recommendation: Book directly through hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bowie, Maryland
Avoid BookOnline
- - Checkout felt misleading with hidden fees; avoid BookOnline.
- - Charged $428.95 for two nights; Tax Recovery & Fees and Refund Protection added.
Avoid BookOnline at all costs. My experience was extremely frustrating and highly misleading.
What should have been a simple hotel reservation turned into a booking loaded with unexpected fees and bundled services that were not clearly presented.
I booked a two-night stay and was charged $428.95. The receipt included $139.87 in Tax Recovery & Fees, a $38.11 Refund Protection charge, and a Global Privileges Plus membership connected to the reservation.
The pricing breakdown was not transparent, and the final amount was far higher than what a reasonable customer would expect from a straightforward hotel booking.
This company profits from confusing checkout practices, excessive fees, and bundled services that are not clearly disclosed. Do not book with them, just go through the hotel itself and avoiding BookOnline altogether.
Preferred solution: Full refund
User's recommendation: Do not book with them
Artesia, New Mexico
NEBER NEVRR USE THIS PLACE. IMPOSSIBLE TO CONTACT
I just wanted to make sure small change and could never talk to a real person. Now they will charge me when I wont be there!!!
Oceanside, New York
Change in reservation
A medical issue with a scheduled surgery for the dates of travel. We just got notification that a family member is having surgery on the date that we will be traveling and we need to be home to provide support for this family member.
Preferred solution: Full refund
Murfreesboro, Tennessee
WARNING
WARNING: SCAM ENTITY USING WEBSITE IMPERSONATION AND AUTOFILL DATA THEFT.
My wife and I had a predatory experience with BookOnline.com. On May 2nd, my wife attempted to book a room at the [GEOGRAPHIC_DATA].
She clicked an online search advertisement that intentionally spoofed the official hotel branding, layout, and logos, misleading her into believing she was booking directly with the hotel.
She initiated payment using a shared credit card. However, BookOnlines checkout portal deployed background scripts to bypass her selection and clandestinely harvested my personal debit card information (with a different bank) from a saved browser autofill profile without our knowledge, input, or authorization.
Immediately after the checkout, she received a receipt omitting the card details and a second email containing an extremely strict, previously undisclosed cancellation policy. Recognizing the fraud, she tried to cancel immediately, but BookOnlines system deliberately displayed an incorrect cell phone number, completely blocking the mandatory SMS verification code needed to cancel.
Two days later, on May 4th, BookOnline executed an unauthorized charge of over $2,100 on my scraped debit card. We caught the transaction while it was pending and immediately flagged it as fraud with our Bank.
BookOnline aggressively rebutted the fraud chargeback with our bank, sending automated logs to claw the money back out of our account.
We contacted BookOnline recently to demand our funds back. Their representatives explicitly promised us a full refund for these unauthorized charges. However, we are still waiting, and no funds have been returned yet.
This company engages in deceptive brand impersonation, data harvesting, and deliberate consumer obstruction. Do not trust them
User's recommendation: stay away!!!
Travel Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
If I could rate lower I certianly would. In my oppinion incorrect information given,outragous charges. Told I would have a king bed in a clean building, receive a queen ben in a questionable buildin
If I could rate lower I certianly would. In my oppinion incorrect information given,outragous charges.
Told I would have a king bed in a clean building, receive a queen bed in a questionable building.
Breakfasrt was a joke.and they wanted to charge us Canadian $375.00. Canadian DONT USE THIS SITE
User's recommendation: DONT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford Charter Township, Michigan
They didn't make the reservation
- - Reservation not created on the site; not found after 3 months.
- - The hotel had no availability for the dates.
- - Refund given; balance still owed; avoid Book online.
After using their website to reserve a hotel room, I decided to check with the hotel about 3 months later and found that the reservation hadn't been made. On top of that, the hotel no longer had any availability for the dates.
I made a reservation with a different hotel, and went back to Book online to request a refund.
They did refund most of the amount, but I had to contact them again to demand the balance. AVOID USING BOOKONLINE FOR RESERVATIONS!
- Dont book the reservation
- Balk at refunding
Preferred solution: I just want to make sure other people don't use them.
User's recommendation: Don't use them!
Katy, Texas
Huge booking fee + automated refund protection of almost $50
BookOnline does get you a reservation, but with huge booking fees.
I prepaid $538 when the bill was only $326. Hotel couldn't help, BookOnline links don't work. Can't get a human to assist.
BUYERS BEWARE!
User's recommendation: DO NOT USE THIS SITE!!!!
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